FAQ

We use your IP address to determine your location and
display the appropriate currency.

Simply click on "Forgot your Password" under the "Login" section and follow the instructions to reset it.

We accept all major credit cards, as well as Apple Pay, PayPal, and various local payment methods.

Your online security is our priority. The payment page where you enter your card details is operated directly by Shopify, a PCI-compliant
company that uses industry-standard security technology.

All transactions on our site are processed securely through our payment provider, ensuring your
data is protected.

Shopify also securely stores your address details, so you
don’t have to enter them every time you shop.

No, all orders and payments must be completed through our secure website.

Unfortunately, once an order has been submitted, we are unable to combine it with other orders or add additional items.

You will receive an email confirming that we have received and are processing your order. Once your order has been shipped, we’ll send you another email with tracking details and an electronic invoice.

Please follow the instructions for your country. If your postal code requires more spaces, add zero or zeros before the code to
fill any extra spaces.

Austria- Enter four digits, for example 1234.
Belgium- Enter four digits, for example 1234.
Bulgaria- Enter four digits, for example 1234.
Czech Republic- Enter five digits, for example 12345.
Denmark- Enter four digits, for example 1234.
Estonia- Enter five digits, for example 12345.
Finland- Enter five digits, for example 12345.
France- Enter five digits, for example 12345.
Germany- Enter five digits, for example 12345.
Greece- Enter five digits, for example 12345
Hungary- Enter four digits, for example 1234
Italy- Enter five digits, for example 12345.
Latvia- Enter four digits, for example 1234
Lithuania- Enter five digits, for example 12345.
Luxembourg- Enter four digits, for example 1234.
Monte Carlo- Enter five digits, for example 12345.
Poland- Enter five digits, for example 12345.
Portugal- Enter four or seven digits, for example 1234 or 1234567.
Rep. of Ireland- Leave the postal code blank and just enter your country.
Romania- Enter six digits, for example 123456.
Russia- Enter six digits, for example 123456.
Slovakia- Enter five digits, for example 12345.
Slovenia- Enter four digits, for example 1234.
Spain- Enter five digits, for example 12345.
Sweden- Enter five digits, for example 12345.
The Netherlands- Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom- Enter your postcode with the space, for example AB12 3CD.
United States- Enter five digits, for example 12345.
China- Enter six digits, for example 100081.
Japan- Enter seven digits, for example 123-4567.
South Korea- Enter five digits, for example 12345.
Ukraine- Enter five digits, for example 12345.

We deliver worldwide.

Unfortunately, we cannot ship to multiple addresses in a single order. If you need items sent to different locations, please place a separate order for each address.

Unfortunately, once an order has been sent, we cannot change the delivery address. Please ensure you provide the correct address at
checkout.

We use recycled materials to pack each order and ship it in an unmarked box for discreet delivery.

Yes, all items are insured against theft and accidental damage while in transit. Once your package has been delivered and signed for, it is no longer covered by insurance.

If your package arrives damaged, we recommend refusing the delivery or noting the damage when signing for it.

Yes, a signature is required for every delivery to provide proof of receipt. We cannot authorize delivery without a signature, so please ensure you are available to sign for your package.

Yes, once your order has been shipped, we will send you an email with shipping details and a tracking number. You can also view and track the status of your shipment by logging into your account and selecting the relevant order.

You may return any item purchased through the Casasola website within thirty (30) days of receiving the products, provided that the product is in pristine condition and all original tags are attached.

Please note that this return policy applies only to products purchased directly from our website (www.casasola.com). We cannot accept returns or exchanges for
items purchased from other websites, our physical stores, or from countries where we do not ship directly.

The right of withdrawal does not apply to the following categories of products:

• Customized items
• Underwear, lingerie, sleeping masks, etc., that have been tried on or do not have the hygiene label

Yes, we handle your personal information in accordance with
our Privacy Policy, which is available on our site. We implement reasonable measures to protect your personal information from unauthorized access, use, or
disclosure. For more details, please read our full Privacy Policy in the Legal section of our site.